We understand that sometimes things don't go as planned, so we have established return policies to give you a clear and fair returns experience. Please read our conditions below:

• Products must be returned in their original condition, ensuring that they have not been used, modified or damaged.
• Clothing is only eligible for return if it has not been washed and remains in its original condition. Items damaged after receipt cannot be returned.
• Personalized products, such as patches, are excluded from our returns policy unless defective. Unfortunately, due to their unique and order-specific nature, we cannot accept returns or offer refunds on these personalized items unless they have defects.

You do not need to notify your return to the site. Simply follow the return instructions in your package.

You do not have to pay shipping costs. A prepaid label is present in each package to return your order.

Exceptions:

1. Personalized and Special Products: Some personalized or special items cannot be returned due to their unique nature and custom manufacturing.
2. Promotional items: Promotional items may have special return conditions. Please see promotional details for more information on the specific return policy for these items.

We believe in transparency and want to make the returns process as simple as possible. If you have any concerns or questions regarding return shipping, please do not hesitate to contact us. Our team is here to help you understand and facilitate the returns process.

1. Refund possible according to return conditions: We offer the possibility of reimbursement for returned items, subject to compliance with our return conditions. Make sure the returned product meets these criteria, and we will issue a refund according to our policy.

Exchange in case of defect or problem with the product: If you receive a product with a defect or problem, we are here to resolve the situation. In such cases, we offer an exchange of the defective product for an identical or equivalent item. Our goal is to guarantee your complete satisfaction, and we are committed to promptly remedying any problems encountered with our products.

We will refund your order within 14 working days from the date of receipt. Upon receipt of the package, we check the items for completeness before accepting your return and authorizing the refund. The refund will be made directly to the credit card or to the same method used for the original payment in the same currency.

You must contact our customer service by email or telephone. You have 14 days from receipt of the order to notify our service of a defect in an item received.

If you receive a damaged package, we invite you to keep it carefully and take photos of the box. You must then contact our customer service if you notice an anomaly in the order received.

We will send you a confirmation email as soon as we have authorized a refund for your returned item. We invite you to carefully note the tracking number found on the return label of your order, in order to track your return.

Women's clothing:

Cross The Ages	XS/34	S/36	M/38	L/40	XL /42	XXL / 44	XXXL / 46
Trouser size	24-25	26-27	28-29	30-31	32-33	34	36
United Kingdom	6	8	10	12	14	16	18
USA	2	4	6	8	10	12	14
France	34	36	38	40	42	44	46
Italy	38	40	42	44	46	48	50
Japan	3	5	7	9	11	13	15
Korea	44	55	66	77	88	99	110
China (top)	160/76A	165/80A	170/84A	175/88A	175/92A	175/96A	180/100A
China (bottom)	160/60A	165/64A	170/68A	175/72A	175/76A	175/80A	180/84A

Women's measurements:

Size	34	36	38	40	42	44	46
Chest size	80	84	88	92	96	100	104
Waist size	62	66	70	74	78	82	86
Tower basin	87	91	95	99	103	107	111

Men's Clothing:

Cross The Ages	44	46	48	50	52	54
Trouser size	28	29-30	31	32-33	34	35
International	XS	S	M	L	XL	XXL
Europe	44	46	48	50	52	54
Japan	S/36	S/38	M/40	M/42	L/44	L/46
USA	34	36	38	40	42	44
Korea	90	95	100	105	110	115

Men's Measurements:

Size	44	46	48	50	52	54	56
Chest size	88	92	96	100	104	108	112
Waist size	76	80	84	88	92	96	100
Tower basin	92	96	100	104	108	112	116

Creating an account is very easy. Simply click on "My Account" or when you place an order you will be prompted to register your information with your email address and password.

You can reset your password using the “I forgot” option in the corresponding field. You will then be able to generate a new password to log in to your account.

Set up “My Account” and personalize your preferences. Your account stores information such as your order history and your billing and shipping address. It also gives you the option to track your order. The password ensures that only you have access to your account information.

To delete your account and personal data, we invite you to contact our customer service in writing at the email address merchandising@crosstheages.com